Chart Deck download help
Download support
Deck won’t download?
If you tapped download and saw a failed to fetch error, it almost always means something between your device and our server — a corporate firewall, a VPN, or a browser extension — stopped the file. It’s rarely a problem with the deck itself or your subscription. Work down the list below; the first couple of steps clear most cases.
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Try it again
Refresh the page, check you’re still signed in to Energy Flux, then tap download once more.
WhyClears the most common cause — an expired login session or a brief network drop.
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Open it on your phone
Fastest checkOpen the email or page on your phone using mobile data — not wifi — and tap the download link there.
WhySidesteps office wifi, VPNs and desktop extensions in one move. If it works here, that’s both the diagnosis and the deck delivered.
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Come off the VPN or corporate network
Switch off any VPN, or move to a different connection — home wifi, or your phone’s hotspot — then retry on your computer.
WhyCorporate security tooling is the single most common blocker for this kind of download.
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Use a private window
Open the deck page in a private or incognito window and download from there.
WhyPrivate windows run with extensions switched off. If it works, an ad blocker or privacy extension was the culprit.
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Try a different browser
Download in another browser — Chrome, Firefox, Safari or Edge.
WhyOccasionally one browser’s settings block the file while another lets it straight through.
Still no luck
We’ll send it across directly.
Some corporate networks are locked down tight and you simply can’t change them. Don’t lose any more time on it — email us and we’ll send the deck straight to you as an attachment.
Email us for the deck →Drop us a line and we’ll get the file to you.